Why I Upgraded to Microsoft Surface Book 3?

My Surface Book 3


I have been using a full operating system (OS) hybrid 2-in-1 laptop since 2011 with the launch of Microsoft Surface Pro 3. Some of the reasons for my preference is:

  • Powerful hardware configuration whether the display, keyboard, portability, handwriting recognition, memory expansion using micro SD cards
  • 3 inch high-res screen display that can tilt 170 degrees
  • Fan less cooling and therefore no-noise while operating
  • Really lap compatible
  • Light weight – around 800 gms
  • Great set of high-quality accessories
  • Full integration with the Windows OS and other apps such as OneNote, Office, etc
  • Handwriting and editing of the documents using the Surface Pen on Drawboard PDF on Acrobat PDF files
  • Illustration, annotation, handwriting to text recognition capabilities by using the Surface Pen
  • Light weight and carry it along as a note taking device
  • Long battery back-up of 10-12 hours initially!!!
  • Collaboration with my team using One Note
  • Accurate voice commands by voice training
  • Read aloud functions across apps that helped me not to look at the screen constantly and hence multi task if required.

Although Microsoft Surface product line is expensive as compared to other similar 2-in-1 hybrid products, I stuck with Surface Pro all these years by refreshing and trading in with upgraded Microsoft Surface Pro every few years. My last upgrade was the Surface Pro 6 in mid-2017. This one served me through the Covid Pandemic and beyond.

Need for Upgrade

While Microsoft kept on introducing several new products since 2017 when I upgraded to Surface Pro 6 (Surface Pro 7 was introduced 6 months later in India). These included:

  • Surface Pro: A versatile 2-in-1 device that can be used as a tablet or laptop.
  • Surface Laptop: A traditional laptop with a sleek design and powerful performance.
  • Surface Book: A high-performance laptop with a detachable screen that can be used as a tablet.
  • Surface Go: A compact and affordable tablet that is ideal for on-the-go productivity.
  • Surface Studio: An all-in-one desktop computer designed for creative professionals.
  • Surface Studio Laptop: The next generation which combines the benefits of Surface Book and Surface Studio as a portable device

During Covid and the lockdown, I kept working in the office from April 2020, being in healthcare and in came Microsoft Teams for virtual collaboration. Then came the Windows 11 Beta program which I upgraded to in Mid-2021 Windows 11 | Kapil Khandelwal KK. I added curved screen external high-res monitor, external keyboard and mouse for a immertive experience on my desk top in mid-2020 when I started my podcast show QuoteUnquote with KK QuoteUnQuote With KK | Kapil Khandelwal KK.

My working needs of the Surface Pro increased from regular emails, presentations, document writing and editing and excel sheets workings, virtual collaboration and conferencing to audio and video editing for my podcast. Around 4 months ago, the Windows 11 beta update started draining the Surface Pro 6 battery quickly. From 7 to 9 hours the battery of the Surface Pro 6 would last 3 to 4 hours. Also the device was becoming a bit slower. It was time to upgrade to a new 2 in 1 hybrid.

The Options

So amongst the options available in the Microsoft Surface products, I wanted to continue with Surface Pro 6 replacement as it would lead to continuity with the existing accessories such as the Surface Dock 2, Keyboards, Surface Pens, etc. But the upgrade to Surface Pro 7 was the redline for me as after this Microsoft has removed the MicroSD expansion slot. The latest Surface Studio Laptop is not a detachable although with latest chip and specs. Portability is an issue for me.

So here are the options shortlisted by me.

Device Surface Pro 6 Surface Book 3 Dell XPS 2-in-1
Processor 8th generation Intel Core processor 10th generation Intel Core processor 12th generation Intel Core processors
RAM Up to 16GB Up to 32GB Up to 32GB LPDDR4x
Storage 217 GB SSD SSD 256 GB PCIe SSD 512 GB M.2, PCIe NVMe, SSD
Graphics Intel® UHD Graphics 620 Intel Iris Intel Iris
Display 12.3” PixelSenseTM Display Resolution: )  Screen: 13.5” PixelSense™ Display 13″, GorillaGlass Victus,  500-Nit Display
2736 x 1824 (267 PPI)  3000 x 2000 (267 PPI) 2880×1920 (3K)
Aspect ratio: 3:2 Aspect ratio: 3:2 Aspect ratio: 3:2
Touch: 10 point multi-touch Touch: 10 point multi-touch G5 Touch; AR+AS
Battery Up to 13.5 hours Up to 15.5 hours of typical device usage Worked for 9 hours in my test
Ports 1 x full-size USB 2 x USB-A (version 3.1 Gen 2) 2 Thunderbolt™ 4 (USB Type-C™) with DisplayPort and Power Delivery
1x 3.0  Mini DisplayPort 1 x USB-C® (version 3.1 Gen 2 with USB Power Delivery revision 3.0) 1 USB-C to USB-A v3.0 adapter (included in the box)
3.5 mm headphone jack 3.5mm headphone jack 1 USB-C to 3.5mm headset adapter (included in the box)
 1 x Surface Connect port Surface Type Cover port 2 x Surface Connect ports (one on base, one on tablet) nil
MicroSDXC card reader Full-size SDXC card reader Nil
Weight 770 gams 1,534 grams 736 grams 

Dell was kind enough to let me explore and try out their Dell XPS 2-in1 for over a month. Inspite of the latest Intel chip, I did not feel the speed rush of the chip speed. Also, the keyboard had only 2 viewing angles which was very restrictive. Moreover, Dell needs to work on its pen technology that was still to mature. Moreover, many of the drivers were Dell proprietary. Some of the native Microsoft apps do not function seamlessly and do not provide the experience like the Microsoft Surface products which are well integrated with the Microsoft Software. These were additional investments. Although Dell’s specs were high-end, the screen and video conferencing immersive experience was not that great despite of downloading some of the Microsoft drivers. The speakers on both Dell and Microsoft products needs much more improvement. If I had to move to Dell, then I would have to invest into a ton of accessories apart from the upgrade to Windows 11 Pro (the boxed product comes with Windows 11 Home). Though Dell has a solid product in hand, it will perhaps catch up with the Surface product line in a few iterations.

Kapil Khandelwal KK with Dell XPS Product Specialist
Kapil Khandelwal KK with Dell XPS Product Specialist

The Surface Book 3 Experience

After the exercise, I have now the proud owner of a Surface Book 3. There have been hick ups though. Firstly, the product arrived dead and had to be replaced. In addition, some other accessories that I added. These included the Surface Slim Pen 2 with an external charger, a case with a hinge for the screen panel so that it will give me a Surface Pro like experience when detached from the Surface keyboard. Overall, a great experience and continuity of a Microsoft Surface product.

Also See: Microsoft Event 2023

Where Are We Going Wrong with Unified Health Interface (UHI) – the UPI for Healthcare?

Where Are We Going Wrong with Universal Health Initiative (UHI)?


In 2020, I wrote a blog titled From Telegraph Road to US$50 Billion Digital Health Silk Road Digital Health Silk Road Archives | Kapil Khandelwal KK celebrating the announcement of the National Digital Health Mission (NDHM) under the National Health Authority (NHA). We had worked out the direct and indirect impaction to the Indian economy that such an initiative will result. Over the next few years, the turn of events have led the country to not move forward on such a huge initiative for the healthcare of people of India. Let’s look at the turn of events leading up to the recent development and the way forward from here.

Key Developments in the Journey of Developing our Universal Health Initiative (UHI)

‘National Health Stack – Strategy and Approach’

In 2018, NITI Aayog released a document setting out the building blocks of the National Health Stack as ‘common public goods’ which are essential for an implementation of digital health initiatives in India. The key components described in the National Health Stack were national health electronic registries, claims platform, federated personal health records framework, national health analytics platform, and other horizontal components.

National Digital Health Blueprint (NDHB).

In 2019, Ministry of Health and Family Welfare (MoHFW) released the National Digital Health Blueprint (NDHB). The need for creating a framework for the evolution of a ‘National Digital Health Ecosystem’ (NDHE) – an ecosystem and not a system, was recognized in the NDHB. The NDHB lists out principles, building blocks, applications and digital services, standards, institutional frameworks etc, to create such an ecosystem.

National Telemedicine Guidelines

During Covid, the Medical Council of India (MCI) quickly released the National Telemedicine Guildlines to enable tele consultations so that limited capacity of the physicians is utilised for remote consultations during the pandemic and lockdowns.

Consultation Paper on Unified Health Interface (UHI)

In March 2021, MoHFW released a consultation paper on Unified Health Interface (UHI) to replicate its digital-payment success in healthcare. Taking cues from the Unified Payments Interface (UPI), it set out to establish a similar system for healthcare inclusion and universal health for the people on a ‘Bharat Stack’ for Healthcare. I am sure many of the tech industry bodies such as Nasscom, iSpirit and CII and FICCI would also have been consulted in framing the Consultation Paper.

Current Status

iSpirit, Indian tech industry body was appointed by National Health Authority (NHA) to lead the development of UHI. There have been delays in operationalizing the UHI and recent media reports state that key disagreement between the NHA and iSpirt on the nature of the UHI network-and iSpirit walking away from the project.

Why Did UHI not take Off?

iSpirit and Media View Points

There is a long format article from Ken that has been doing rounds and my talks with some of the Healthtech and other VC investors interested in this initiative have been summarized here:

  • Limited use of iSpirit partners for building components
  • Rationale of iSpirit partners that were short-listed for pilot and those left out for the wider roll out in the next stage
  • Conflict of interest between the iSpirit partners shortlisted that would push their product/components into the UHI pilot making it not a fully open system
  • Lack of openness between the iSpirit and NHA on the development and roadmap for wider participation of healthcare industry players
  • Slippage of deadlines for the teleconsultation solution multiple times drawing the ire of NHA
  • Self-doubts within iSpirit on the future success of the pilot and the eventual scale of UHI
  • iSpirits experience with other non-healthcare solutions roll-outs on the way forward in the roll out of UHI to the nation which is not true for healthcare as compared to fintech, social commerce and other digital solutions

My Views on Current UHI’s State

Let me tackle the lack of understanding of the reality of the Indian healthcare system and how it is evolving in the future for the UHI to succeed. These are some of the points that I have made in the past in various industry forum presentations, my articles and blogs. Then I will address the way forward from here for UHI to succeed

India’s Scale in UHI will be an Aggregation of its Diversity of People – The Markers for Healthcare Delivery

Based on my experience of rolling out the 104 and 108 helplines in late 2000s, for any solution to be successful, especially the teleconsultation that iSpirit and NHA were developing, it has to build for the different languages and dialects prevalent not only in a region of a state, but across states due to floating population. As recently as covid pandemic, when we were rolling out CovidBots for triage on the 104 for a few states, we have realized that nothing has changed in the last 20 years in India. The figure below provides the language diversity for which we will need to implement not a one product fits all under UHI.

India Diversity in Numbers – Genetio-Lingustic Segmentation
India Diversity in Numbers – Genetio-Lingustic Segmentation

With the best of the cloud services, India has a limitation of 23 languages being provided with voice translation capabilities.

What Scale are we talking of?

Based on our population genetic, epidemiological, chronic disease burden, I had released this state-wise risk map of India in 2010. This show that we have around 50 million households which have high-risk burden. This is twice as big as the population of USA. This is expected to touch over USD 150 bn of spend not just on curative but preventive care.

What is the scale?
What is the scale?

So what is the scale we are talking of? Is this not sizeable according to iSpirit? How does this compare with the subscribers are using UPI? As of July 2021, there were around 130 million monthly active subscribers on UPI after 5 years of its launch. As per industry estimates if I recall, the digital health services teleconsultations peaked during Covid lockdown and were around 100 million monthly active subscribers/teleconsultations consultations. This is even before the launch of teleconsultations module of UHI. Can you imagine the multiplier effect once it goes mainstream?

Why Not Partner with Nasscom’s Tech Services Companies?

On the issue of openness between iSpirit and NHA on the development and roadmap for wider participation of healthcare industry players, my take is that iSpirit’s objective is to promote product players from India. But, I must remind that large IT services players like Wipro, Infosys, Cognizant, TCS, IBM, Tech Mahindra, etc who have been building point-solutions for some of the leading healthcare players and governments globally for over twenty years. Not inviting and leveraging these partners from Nasscom is also one of the reasons for failure of UHI

Learning from Past Mega Global Healthtech Product Failures

I have written in the past on why global players with deep pockets like Google, Microsoft, IBM, etc have failed on their healthcare initiatives. National Digital Health Archives | Kapil Khandelwal KK Haven’t we any learnings from such mega failures?

Why Did Google Health Fail
Why Did Google Health Fail

Digital Health Penetration Across States is Not Uniform Nor is State-wise Regulations

In our 2021, State Healthcare Heat Map 2021 States Heat Map | Kapil Khandelwal KK, the first of its kind report for which are the hottest states to invest in healthcare, we have covered factors like Penetration of Digital Health. It is very clear that UHI to be successful, it is not going piecemeal staggered solutions go-live, but a big-bang all UHI solutions go-live in the states with highest digital health penetration. Moreover, have we not learnt lessons on how each of the states managed the delivery of Covid Care Sustainability Of Digital Health | Kapil Khandelwal KK as healthcare is a state subject. Have we not forgotten that West Bengal is not there for running the Ayushman Bharat. Nor does it run the National Health Emergency Ambulance number 108. Assuming, even if UHI would have gone live, there would be another layer of customisation that UHI would have to roll out for each of the states where the healthcare is delivered. Different states are at different maturity of implementation of various medical criminal code and consumer protection. Such state regulations and code cannot be circumvented by one EULA of the UHI and the modules. We are not transferring money like UPI, we are managing health of the people where there are risks of lives.

2021 States Investment Heat Map
2021 States Investment Heat Map

Start with the Building Blocks

Post Covid, a lot has changed. Since UHI wanted to start with teleconsultations, can we even get the ICD-11 codes live in India so that we are up to international standards? Since outpatient consultations/teleconsultations are predominantly out of pocket spend, there is least incentive for the care giver on the street to fill up the forms and ICD codes. With ICD coding in the UHI, AI tools at the back end would be able to assist not only the care givers but also the consumers, the other ancillary benefits of coding would follow.

In Conclusion

Setting aside the differences, it is clear that UHI’s scale and opportunity is even bigger than UPI’s and its impact on the people of India once it is fully implemented and evangalised by each of the states of India. Comparing success of UPI to UHI will be a totally wrong starting point. UHI is like the GST (GST has its own set of issues) with each state having its say in the GST Counsil. Let us reenergize the UHI with bringing in the States and Nasscom players into the solution to make it more viable and successful.    

Windows 11 for Healthcare: Cosmetic Surgery But the Chronic Aliments Still Persist

Windows 11

Happy Doctor’s Day!


Last week, Microsoft showcased their latest Operating System (OS), The Windows 11. This is the new OS that will upgrade the Windows 10 that runs billions of computers globally. While talking to the analysts, Satya Nadela, the CEO and Chairman of Microsoft envisioned Windows 11 to be the ‘center’ of all the operating ecosystems. I downloaded the developers version on one of my tablet, Lenovo’s Yogabook, to test out the initial impressions of the new Windows 11 and does it meet the vision of Microsoft’s CEO and Chairman

Teething issues with the update to Windows 11

Microsoft has certain minimum hardware and security requirements which prevent existing systems to upgrade to Windows 11. Security enhancements in the new OS, requires TPM 2.0 (Trusted Platform Module) as well as Secure Boot, both security technologies, to run perfectly. This is why Microsoft has not listed Windows 11 support for a huge list of processors that do not come with these technologies. After many workarounds and system checks, I was able to get the Window 11 developer’s version update. This whole exercise took away over 11 hours of time from start to finish! Microsoft views to this is that its part of making more secure as a platform. However, unlike earlier upgrades to Windows 10, where many users complained that their files were deleted, this was not the case this time round.

Windows 11 minimum system requirements

Processor: 1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-bit processor or System on a Chip (SoC)
RAM: 4 gigabyte (GB)
Storage: 64 GB or larger storage device
System firmware: UEFI, Secure Boot capable
TPM: Trusted Platform Module (TPM) version 2.0
Graphics card: Compatible with DirectX 12 or later with WDDM 2.0 driver
Display: High definition (720p) display that is greater than 9” diagonally, 8 bits per color channel
Internet connection and Microsoft accounts: Windows 11 Home edition requires internet connectivity and a Microsoft account to complete device setup on first use.

Cosmetic Surgery in the Windows 11 Operating System

There are a few positives in the first look at Windows 11 OS, the user interface is much cleaner, intuitive and clears all the patchwork of interfaces from earlier Windows OS in Windows 10. There is a feeling of an immersive experience. When I attached my system to external high-end curved monitor, the experience was very fabulous. For the doctors who want to view the radiological images, this would be a plus.

Windows 11 Desktop on External Monitor
Windows 11 Desktop on External Monitor

Chronic Aliments Still Persists

Moving on to congratulating Microsoft on their efforts, let me critique Microsoft on the issues that still persist from the previous OS that it need to really work and iron out for the new OS to be a real clinical workplace productivity enhancer. Some of these options are very easy for Microsoft to incorporate with its final release of Windows 11 to the world at large. Here are some of my views, I will add more as I do use the new OS in the next few weeks to come.

Windows Dictation and Read Aloud Tools

I have been using Windows dictation tool to get many of my documents typed out. However when I say certain medical terms under ICD 10 or names of molecules or medications, there is a typo returned in the typed output. I have seen a demo of Microsoft Azure tools for healthcare that are available to enterprise cloud and app developers of Microsoft, why should it be so difficult to roll this out for students, medical workers on their retail license of Windows 11? After setting the regional setting to India, Indian accents and Hinglish is still not available. Microsoft keyboard on my android phone has been trained for the last 2 years, Windows 11 can take the same from the information stored on their Keyboard App on Android and use those to train the dictation tool. Read Aloud Tool still has a Caucasian woman and cannot Hinglish words well or recognize them.

IoT Device Integration

There are several devices that the doctor can control right from his desktop in his clinic without having to get up and switch or off during diagnosis. Amazon and Google has been working perfectly with on IoT devices through Alexa and Google Assistant. Cortana is still lagging on the same functionality and experience. Unless the Microsoft CEO and Chairman in his statement on being in the center meant that we may have to use the Windows 11 desktop and get over to Google Assistant (on the Android App or browser) or Alexa to command the IoT devices connected to the network.

Pen Writing and Annotation

There are enhancements in the pen settings. However the current handwriting recognition is same as the Windows 10. Fast scribbles of the prescription still show as typos. The auto completion of medical terms still give garbles. The pen annotation of radiological reports still need to give micro-level pinpointing at 10x zoom. Still the same experience continues from Windows 10.

Microsoft Teams Integration

Microsoft Teams which was more for enterprise customer as a video conferencing and virtual collaboration app is now fully integrated into Windows 11. This means the doctors and their patients can freely teleconsult through their desktops

Multiple Desktops

This was a feature in the MacOS for years is now introduced in Windows 11. Doctors can now have multiple desktops for their outpatients, inpatients, personal and other work and personal workplace segregation.

Android Apps in App Store

This is just a feature in the App store. We still have to see the power of running these app on the Windows OS run systems. One of the main reasons for updating the developer version was to check the apps compatibility on Windows 11 desktop.

The Rhythm of Blues

As the Windows 11 is a developer version of the OS. Please be prepared for the system to crash and show you blue screen a few times in a day.

Not Everyones OS for Healthcare in India

Microsoft has bumped up the minimum requirements for upgrading to Windows 11. As per Microsoft their justification is 3-fold

  • Security: Windows 11 requires hardware that can enable protections like Windows Hello, Device Encryption, virtualization-based security (VBS), hypervisor-protected code integrity (HVCI) and Secure Boot. The combination of these features has been shown to reduce malware by 60% on tested devices. To meet the principle, all Windows 11 supported CPUs have an embedded TPM, support secure boot, and support VBS and specific VBS capabilities.
  • Reliability:  Windows 11 will now be in a supported and reliable state. By choosing CPUs that have adopted the new Windows Driver model and are supported by our OEM and silicon partners who are achieving a 99.8% crash free experience.
  • Compatibility: Windows 11 is compatible with the apps you use. It has the fundamentals of >1GHz, 2-core processors, 4GB memory, and 64GB of storage, aligning with our minimum system requirements for Office and Microsoft Teams.

IT hardware asset refresh cycles in India are not driven by change of operating systems requirements. As many of the old desktops and laptops will not be meeting the minimum criteria laid out by Microsoft, many of the older systems will be running on Windows 10 till they are refreshed in healthcare and their consumers. Let’s understand, Indians don’t buy new phones or desktops and laptops every year because there is a new model (as Apple assumes it to be).

I will continue to add over here as I come across the good, the bad, the ugly about Windows 11 as I test the OS futher.

Statutory Disclaimer: folks wishing to download it can do so from the Microsoft Insider website. However, people other than developers are highly recommended not to download the build as of now. This is because such early beta testing versions are full of bugs that are only ironed out as and when beta testers report them to Microsoft.

Era of Dual Screen Smartphones – Changing the Way We Experience Digital Health

LG Dual Screen Phone

Era of Dual Screen Smartphones – Changing the Way We Experience Digital Health

My Hands-on Experience with Dual Screen Smartphone – LG Dual Screen Phone

Finally, I could lay my hands of on an LG Dual Screen Smartphone to seriously evaluate the digital health experience on one new emerging form factor for smart phones. Here’s my journey and my views on which smartphones stake up the best.

Product Developments and Experience From the Past

In 2008-09, Intel started prototying tablets for medical applications to promote their products for healthcare applications adoption. Intel’s products though ahead of the time, were still meant that the clinicians could only use them in the hospital settings. Fast forward to 2013-14, Apple introduced its new range of iPhones and iPads. One of the start ups that I had invested and mentored used Apple hardware to promote its apps and services to the doctors. The limitations of the Apple ecosystem to allow third party Apps and integrations led us to work around with a concierge model to support our doctors. However poor quality and customer support was the final nail in the coffin for Apple as far as I am concerned in 2016. https://www.linkedin.com/pulse/rip-bad-apple-kapil-khandelwal

With Apple out of the way, we collaborated with Microsoft and Samsung for our healthcare Apps. The journey has been very positive. Also the collaboration between Microsoft and Samsung affirmed out belief that the future would be driven by these with the launch of Microsoft Surface Duo and Samsung range of dual screen smartphones, the whole experience from the clinician and consumers for digital health would be a shift in the new paradigm. Apple is now practically dead as it has not shown its intent to move with the times and its innovation for which it was known for is lagging behind Microsoft and Samsung. Moreover from the customer point of view the price to features provided by Apple is very high and not affordable for the masses.

We have been working with Microsoft to ship a few of their Surface Duo phones to test the whole clinician and consumer experience on digital health. While we were waiting for this, we tested out the Samsung Galaxy range. Out of the blue comes LG which launched is foldable range of phones. Recently, I got a LG phone and rigorously tested it for such experience. The table below summaries the details and my verdict.  


Specifications Microsoft (Surface) Samsung Galaxy Foldable Phone LG Foldable Phone
Size 7.3 inches 6.4 inches 8.1 inches
Resolution 2152 x 1536 pixels, 362 PPI 2340 x 1080 pixels, 19.5:9 ratio, 403 PPI 2700 x 1800 pixels, 3:2 ratio, 401 PPI
Technology Dynamic AMOLED OLED AMOLED
Screen-to-body 85.79 % 83.41 % 71.93 %
System chip Qualcomm Snapdragon 855 SM8150 Qualcomm Snapdragon 855 Qualcomm Snapdragon 855 SM8150
Processor   Octa-core, 2840 MHz, Kryo 485, 64-bit, 7 nm Octa-core, 2840 MHz, Kryo 485, 64-bit, 7 nm Octa-core, 2840 MHz, Kryo 485, 64-bit, 7 nm
GPU Adreno 640 Adreno 640 Adreno 640
Storage 128GB (UFS 3.0), not expandable 512GB (UFS 3.0), available to use: 461.8 GB, not expandable 128GB, available to use: 102.8 GB
OS Android (10) Android 10, Samsung One UI Android 10
Biometrics Fingerprint (touch) 2D Face unlock, Fingerprint (touch) In-screen fingerprint
Rear Camera Single camera, Doubles as a selfie camera Triple camera Dual camera
Front Camera (in the fold) None 10 MP (Dual-Camera, Autofocus) 32 MP
Price to Spec Very High High Low

My Verdict   

Given the specifications above there is not much of a difference except Samsung fold has a single screen which is foldable. Dual screens allow for multiple clinical and communication Apps to be opened and hence offers very high ease of use. Given the price point at which LG has launched their foldable smartphones, the high-end clinical experience on digital health is very much affordable for the doctors and consumers alike. Personally, I have been testing my LG Dual Screen Smartphone for various digital health experience and its fabulous. So the race for the foldable smartphones has just become more interesting.

Disclaimers: The views here are personal. Microsoft Surface Duo is based on their product launch videos. Apple has been deliberately not included in the comparison as they have yet to announce the launch of their iPineapple range of foldable smartphones. My personal experience with Apple India Customer Service and Tim Crook in the past has led me to the forgone conclusion that Apple will die soon! I have already retracted all my articles, views and quotes in the media for Apple except the one mentioned here. Your reading my earlier views on Apple is at your own risk.